From none to NinjaOne
September 26, 2024
From none to NinjaOne
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- RMM
- Endpoint Management
- Patch Management
- Remote Access
- Ticketing
Overall Satisfaction with NinjaOne
We use NinjaOne for all our remote management and monitoring projects. We also have Microsoft Intune, but we pretty much just use it to push out the Ninja Agent because NinjaOne's support, customer community engagement, and ease of use far exceed what we've known from any other product. NinjaOne allows this one-man-team to manage the entire multi-site organization fleet from anywhere in the world, significantly shortening troubleshooting to resolution timelines.
Pros
- Community involvement
- Scripting automation
- Ticketing
- Remote connection
Cons
- Knowledgebase & documentation
- macOS patching
- 3rd-party platform integration
- Increased efficiency (scripting, patch management)
- Issue tracking (ticketing)
NinjaOne has allowed our organization to focus on business development rather than spending all our time on device management. Because of NinjaOne, we're able to support end users from anywhere and can remotely access their computers, even when unattended. Other RMMs can do this, but NinjaOne's implementation is exceptional and their support is outstanding.
Our primary use for NinjaOne in terms of security is through asset monitoring and management, scripting security policy configurations, and auditing security policy enforcement.
We're a late entry into the world of IT asset management. Considering our process before NinjaOne was entirely manual, NinjaOne has enabled us to save an average of close to 80% of the time we previously would spend setting up new devices and reconfiguring the old for users. We didn't even know what automation was prior to having NinjaOne.
Prior to NinjaOne, our IT management was a blank slate. We knew we needed something, and we wanted to ensure we were making the best decision for our organization. We attended demos and talked with sales reps, sales engineers, etc. At the end of the day, it was the relationship we developed with the NinjaOne team as well as their customer community that set them apart from the others. We were confident that they listened to their customers and knew that we could have a live human being on the phone within 5 minutes if we had an issue. NinjaOne hasn't let us down on that expectation yet.
Do you think NinjaOne delivers good value for the price?
Yes
Are you happy with NinjaOne's feature set?
Yes
Did NinjaOne live up to sales and marketing promises?
Yes
Did implementation of NinjaOne go as expected?
Yes
Would you buy NinjaOne again?
Yes
Comments
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