NinjaOne
September 01, 2025

NinjaOne

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Patch Management
  • RMM

Overall Satisfaction with NinjaOne

It does Automatic Patching on machines with latest updates
It monitors the VMs for different set of metrics.
Alerting is also working fine as it alerts on the policies setup-ed.
Supports multi-cloud vendors as well Data Centres.
UI is much user friendly and easy to navigate to required functionality.
Documentation is good which helps to setup the environment.

Pros

  • Patching of internal package updates.
  • Monitoring the Systems & VMs
  • Alerting regularly based on the policies
  • Made remote connection to VMs easy.

Cons

  • The UI needs to be improved a bit.
  • Support needs to be improved. Ticketing process
  • There is no way to monitor NinjaOne service itself
  • Automatic patching has helped a lot.
  • Alerting has helped a lot
  • Improved UI can bring more customers to NinjaOne
NinjaOne has made life easier for management of VMs that are on-boarded on NinjaOne.
Remote connection is biggest feature that we use daily.
Running scripts/improvisation on VMs is possible via NinjaOne.
Upgrading NinjaOne agent is also easy with simple steps.
On-boarding new VMs is also user-friendly.
CUstomer requirements reg. few specific alerts are also met.
NinjaOne has helped a lot in context of Security.
It helps to automatically patch critical CVEs.
It will be good feature to have security alerts based on critical CVEs.
NinjaOne has helped to manage asset management.
Devices information are easily available for IT team to track and updates those machine remotely. It also helps to maintain inventory at one place instead of Excels.
Also helps to install/remove required packages for security reasons remotely.

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

Use-case1: We need to have alerting for CPU & Memory for our VMs. We setup the custom policies in NinjaOne which helped us to set alerting based on the requirements.
Use-case2: We wanted to run a script across all the VMs.NinjaOne helped here too as it has functionalities of remote connection.

NinjaOne Feature Ratings

Remote monitoring
8
Network device monitoring
8
Activity Monitoring
8
Patch Management
8
Policy-based automation
7

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