The best RMM for the money
Anonymous | TrustRadius Reviewer
March 19, 2020

The best RMM for the money

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NinjaRMM

NinjaRMM is our Remote Monitoring and Management software that is installed on all of the assets that we cover as a Managed Service Provider. It allows us to remote in, install programs, run scripts, etc. We use it all day, every day. This is our 3rd RMM and I don't see us ever moving away from it.
  • Remote monitoring of all assets.
  • Scripting.
  • Setting up remote access to devices.
  • UI can be confusing.
  • Remote connections don't always work the first time.
  • Layout of clickable icons can be cumbersome.
  • Partly because of Ninja we have grown 100% year over year.
  • Remote user setup is key in the wake of the COVID-19 pandemic.
  • It costs less that comparable solutions.
Atera uses a pay by technician model but can't do half as much as Ninja. We still employ one Atera user to monitor some of our old clients that don't pay for monitoring. The UI of Atera is also amazing. Other RMMs could learn from them. We will stick with Ninja for the foreseeable future.
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.

Do you think NinjaRMM delivers good value for the price?

Yes

Are you happy with NinjaRMM's feature set?

Yes

Did NinjaRMM live up to sales and marketing promises?

Yes

Did implementation of NinjaRMM go as expected?

Yes

Would you buy NinjaRMM again?

Yes

Ninja Remote Monitoring and Management is well suited for Manged Service Providers needing to cover between 10 and 5000 endpoints. They have many API integrations with other software as well to make your life easier. I would say it's less appropriate for companies over 5000 endpoints or as they would need a more robust solution.

NinjaRMM Feature Ratings

Remote monitoring
10
Network device monitoring
6
Multiple Server Monitoring
10
Multi-device monitoring
10
Automated alerts and notifications
10
Patch Management
8
Service configuration management
Not Rated
Software and hardware inventory
10
Policy-based automation
8
Performance data reports
10
Customizable reporting
10
Data visualization
7
Risk analysis
Not Rated
Antivirus and malware management
10
Adinistraor access control
10