NinjaRMM is the best. Work with them and forget the rest.
January 23, 2021

NinjaRMM is the best. Work with them and forget the rest.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NinjaRMM

We use NinjaRMM as a solution for our antivirus, patch management and remote support / assistance. We us it throughout the entire company and it is wonderful. We also use it as a means to have a few users remote into another PC for specific software access. Replacement for VPN. Very successful.

Pros

  • Update and upgrade regularly - constantly improving.
  • Great interface.
  • Customer service and support are top notch.

Cons

  • Wish I could get support for Apple and Android devices too.
  • Allowed us to consolidate many softwares into one.
  • Central admin console that is easy t use.
  • Helps me keep working efficiently when supporting the whole company.
NinjaRMM was easier to work with, better on price, and had less complicated software. Install was simple and use is a breeze. All the other vendors cost more and didn't have everything I wanted all in one place. Also, I like to support local companies when possible or at least work with companies in the same time zone, which they are both.

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.

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