Powerful Automation For Power Users
Updated May 31, 2021
Powerful Automation For Power Users
Score 9 out of 10
Vetted Review
Verified User
Software Version
Nintex Workflow for Sharepoint
Overall Satisfaction with Nintex Process Platform
We have implemented the Nintex Platform on our SharePoint 2013 On-Prem environment and have been successfully automating processes since 2014. We started small with a few key business processes and expanded over the years across multiple business units and departments. Today we have automated over 100 processes including HR onboarding/offboarding, employee access requests and safety forms to name just a few.
Pros
- Quick to learn if you have some technical ability.
- Non developers are able to build powerful workflows.
- Able to quickly deliver results to the business.
Cons
- Support for on premise seems to be slowing down and Nintex is pushing to move to the cloud.
- Nintex support can be slow to resolve issues with the product.
- In my experience, non technical users will have difficulty building good workflows.
- It took us longer than we expected to realize our ROI on the Nintex Platform.
- Once we developed standards and best practices we were able to efficiently automate processes.
- The business has bought into process automation and comes to IT with ideas of processes that could be automated.
We use Nintex in SharePoint 2013 on-premise. Nintex has really started pushing to migrate users to O365 or their Nintex Workflow Cloud offering. They run under a different pricing model that can be limited to smaller organizations. At the present time, their cloud offerings cannot match all the functionality that exists on-prem which would be one reason that keeps us on-premise.
Non-IT staff is not building Nintex forms or workflows in our organization. We have experimented with it but it did not provide the ROI we hoped for. Non-IT staff had difficulty building robust workflows with sound logic and we ended up spending a lot of time rebuilding poorly designed processes. Nintex works best when used by business analysts or developers as another tool in their kit.
Nintex is still ahead of the curve on many of its competitors for a number of actions they offer. We do frequently evaluate other tools as many other offerings are rapidly closing the gap. Microsoft Flow has come a long way in the past year and I foresee them giving Nintex a real run for their money.
Nintex Process Platform Feature Ratings
Nintex Process Platform Support
| Pros | Cons |
|---|---|
Kept well informed Quick Initial Response | Slow Resolution Poor followup Problems left unsolved Escalation required Difficult to get immediate help |
Yes - We pay for Nintex Premier support but it does not offer much value. I would recommend a solid managed services provider instead.
Yes - The bugs are slow to be resolved or even acknowledged even when a detailed bug report is submitted. Once the bug is resolved, many times you are not notified and only see in the release notes that it was fixed.
When at a Nintex conference, I was able to speak directly with a product manager and within a week my long-standing bug had been addressed. Thanks, Euan!
Comments
Please log in to join the conversation