Item: Nintex Process Platform
Rating: 10
Author: Francois Crous

Use Cases and Deployment Scope

We are currently using Nintex Workflow for unstructured processes as well as a few more structured processed across the whole company. We have implemented solutions that will be used by any user, i.e. Company gift and business declaration system, to training requests. We also have solutions in Supply Chain, HR, Engineering, Mining, IT all the way up to our Company Secretary. We also use Nintex to integrate or get data from SAP ERP, our time and attendance system, SQL, Project Server and even Active Directory. We use this information to run certain processes. Recently we even used Nintex to connect to the internet to a messaging server for tracking and sending messages. We don't use Nintex for functionality that exists in a formal ERP. We have the ability to apply the Nintex tool to any department and almost any area.

Pros and Cons

Approvals. Assign flexi-tasks and State Machines are brilliant actions that allow for and controlling of any approval set up.
Speed of development - Because or the drag and drop and quick configuration, it is possible to setup JAD sessions and build the solution with the users around the table.
Integration capability - The Execute SQL, Call Web Service and LDAP query actions allow for integration into almost any system. We connected to an IOT database with the EXECUTE SQL action and configured it to ODBC capability. With the web service we connect to our SAP environment, etc.
Tracking of workflows - it has nice built-in functionality to help you track the workflow.

Document integration features exist but it is a bit of work to get the doc template ready and update the document through a workflow
Debugging a workflow. This is not a problem if the workflow is 5 - 50 actions big but as workflows get bigger and bigger it becomes more difficult to debug through a whole cycle.
More standard connectors will help to improve speed of development but not such a big concern.

Return on Investment

Nintex has an ROI report that analysis all workflows in your environment and time spent on developing the workflows . We have paid off our investment in the first 12 months according to this report.
Once you have implemented it, you should probably have more than one person or have plans in place to get more people because the requests will start streaming in.

Usability

Its a great platform and allows for rapid development. If you generate some experience on the platform and apply some creativity, you can build or do almost anything on the platform. It saves a lot of time and even helps capture the business logic in a rapid and effective way.

I'm really happy with the tool and the platform.

Integrations

We integrate with S

SAP - Get employee and manager of employee detail, access to various infotypes, creation of PM notifications
CURA (Risk management platform) - Get risk detail and copy it for control self assessments
Time and Attendance platform - see who is still at work or where that guys are, also developed something that looks at certain occupations of guys at work to call the right artisan to come assist on a job.
Aspentech (PLC database) - pulled fire alarm detail to send out alerts
BW data - Pulled IT call logging data and Inservice Employee data into lists directly from BW data source
Active Directory (AD) - Pulled data from SAP and updated AD with the structure.
SQL - Various forms and workflows would use the SQL actions to get data either for the form or workflow process.

We use the data to enrich forms and processes.

It enriches the process and forms and automates a lot of the details that would have had to be filled in by a person. The forms request the minimum data and the rest gets populated in the form or will be called once the workflow kicks off.

Alternatives Considered

k2; and microsoft flow

We got Nintex before microsoft flow was around and K2 at the time was more expensive and didn't have the mobile apps option. SharePoint is licensed per SharePoint Webfront end WFE server and we only had one WFE server.

microsoft flow and power apps requires additional conenctor to be purchased.

Key Insights

Do you think Nintex Process Platform delivers good value for the price?

Yes

Are you happy with Nintex Process Platform's feature set?

Yes

Did Nintex Process Platform live up to sales and marketing promises?

Yes

Did implementation of Nintex Process Platform go as expected?

Yes

Would you buy Nintex Process Platform again?

Yes

Other Software Used

SAP ERP, Microsoft SharePoint, Microsoft Teams

Likelihood to Recommend

Perfect for an approval of any request. Review the data and approve or reject with feedback. It's also very good at managing the process. The workflow is a visual design of a process. Less easy to do data integration from a process and then populating that data in a document. It's possible but slightly more involved process.

Support Rating

They acknowledge my ticket immediately and generally respond within a hour or so. I even request support while upgrading and the members on their team would setup a session with me and walk me through the upgrade. Great service.

Nintex Process Platform Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

A tool to automate everything

Software Version

Overall Satisfaction with Nintex Process Platform