Reviewing Noah's Olark - A Live Chat Tale
July 25, 2017
Reviewing Noah's Olark - A Live Chat Tale
Score 7 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Olark
Used as a live chat tool, olark has the ability to show service agents that a customer is typing and also has great searchability when digging through archives. [It's] Very easy to use and great for automated chats as well. [It's] Still fairly manual when customizing, so could use improvements there, but good for startups etc., searching for an easier-to-use product.
- Live chat automation
- Visual customization (holidays, etc.)
- Easy integration
- Still very manual when customizing
- Web only shows 5 visitors on site
- Searchability is limited (keyword)
- Efficiency
- QC - the ability to monitor and grade
- Visually comforting, morale purposes
Olark is on another level, but still not the optimal product - it's on its way.