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OneCause Success
Updated February 27, 2024

OneCause Success

Ashley Drew | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneCause

We use OneCause as our p2p fundraising platform for our special events and initiatives. It is very user-friendly, and we have had a wonderful response from our constituents that say it is much easier to raise money than with our previous platform.
  • Facebook integration
  • Simplifies the registration process
  • Staff can create campaigns on their own easily
  • Their support staff is incredible
  • Adding an umbrella function for corporations with multiple departments participating in events or multiple locations, so all of their fundraisings can show a grand total and how much each individual group has raised.
  • Fundraising tripled for our spring event
  • Creation of new campaigns takes a few hours
  • The text to thank feature allows users to respond in real time
It is super easy to use, you just click through each section and fill in the information, or you can copy the information over from previous campaigns, which saves a lot of time.
As I stated before, their customer service team is incredible. They are quick to respond and help answer any questions. They also send videos to walk you through your issue, so you can see exactly how to fix it and can look back at any time.
Our previous platform was Engaging Networks, and it was not user-friendly, it did not have many features, and it did not meet the needs of our participants. Finding a new platform for our p2p efforts was one of my first priorities, and we tested OneCause, Classy, and DonorDrive. OneCause was the best product for our organization and for our growth plan over the next 3-5 years.

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

Yes

Did implementation of OneCause go as expected?

Yes

Would you buy OneCause again?

Yes

Their customer service team is incredible. If you have a question or need assistance, they are quick to respond or send a video showing you how to solve your issue. They also answer the helpline. I've worked with many platforms over the last 18 years, and OneCause is by far my favorite to work with on the back end, in addition to not having to handhold participants through the registration process. It is very easy to use, and many of our constituents who are not tech-savvy have had tons of success and positive feedback on the new platform.

Using OneCause

7 - They are part of the Development, IT, Finance, and Mar/Com teams.
2 - I'm the primary user of OneCause and my colleague assists. We are in the Development Dept.
  • Fundraising
  • Customer Service
  • Donor and Supporter Recognition
  • It has increased our fundraising substantially because it meets our supporters where they are at
  • The text to donate or thank feature makes fundraising super simple for supporters who are not tech savvy
  • The social media integration makes reaching a wider audience for donations so much easier and streamlined
  • If we add a Gala component to one of our events, we can use their hybrid system and silent auction features.
We have loved the OneCause software and our supporters have also voiced their opinions about it.

Evaluating OneCause and Competitors

Yes - It replaced Engaging Networks P2P function and we replaced it because EN is not a great fundraising option. It doesn't have the same features or upgrades that the majority of P2P software offers.
  • Integration with Other Systems
  • Ease of Use
Making fundraising easy for our supporters is key to raising more money.
I don't beleive we would change anything. We tested 5 different options and then narrowed it down to two and selected the best software to meet our needs and help us grow.

OneCause Implementation

It was all straightforward and our rep was there to answer any questions we had, but we were able to do everything on our own.
  • Implemented in-house
Change management was minimal - We really didn't have to worry much about change management. The switch was easy and finance and IT really didn't have to do much to integrate items on their end. We are also an organization with less than 30 people.
  • None that I can recall

OneCause Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we did not purchase premium support. We use the normal support option and their team is very responsive even during the pandemic.
We created an event that was outside of the standard templates within the system, so Ben was able to create a wonderful workaround option to meet our needs while also keeping up the high standards we love from OneCause. He also send videos to walk us through where to make changes on the backend and tips for working with the html code sections.

Using OneCause

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating a new campaign
  • Setting up the Salesforce and Facebook integrations
  • Adding photos, videos, and documents for downloadable use
  • I haven't found anything yet, sometimes my donations report disappears, but it takes two seconds to recreate it
Yes - It works seamlessly. Everytime you save content you are editing, you can pull it up on a mobile device to see exactly what the user is seeing.