OneCause

Have recommended it to many colleagues about the software and how easy it is to use. Several colleagues have mentioned they went with OneCause over other auction platforms because they felt the end looked professional and easy to use as a bidder.

Extremely easy to understand and use. If I ever were to have a problem, the OneCause staff were ready to have to troubleshoot and answer any questions I may have had.

Customer service representatives are always available and knowledgeable about the product. I would call several times during the week of our auction looking for assistance which they were able to take care of every time. One representative went so far as to download some pictures to help as my computer was freezing up when trying to download the pictures on my end. Every representative was kind, patient, and attentive.

We have renewed our subscription for several years.

Implementation was quick and easy. Very satisfied with the process.

Very thorough and made sure I understood the process. Staff were very patient as well listening to my questions and understanding certain procedures. As an older person, I can be scared of technology, but this process was very easy to understand and I feel very confident using it.

Very thorough and nice to have a refresher when needed. Nice to see when I haven't used in a little while and refresh my mind how to update.

This is just the right type of product for our needs.

The product has everything I need.

Support staff is there to help out and it is nice knowing there are available on event day as well.

This feature is amazing. Nice to have reports immediately when the event (auction) is over.

The vendor was up front with pricing and no surprises came up.

The vendor is there to chat with whenever I need them.

Their customer service team is incredible. If you have a question or need assistance, they are quick to respond or send a video showing you how to solve your issue. They also answer the helpline. I've worked with many platforms over the last 18 years, and OneCause is by far my favorite to work with on the back end, in addition to not having to handhold participants through the registration process. It is very easy to use, and many of our constituents who are not tech-savvy have had tons of success and positive feedback on the new platform.

It is super easy to use, you just click through each section and fill in the information, or you can copy the information over from previous campaigns, which saves a lot of time.

As I stated before, their customer service team is incredible. They are quick to respond and help answer any questions. They also send videos to walk you through your issue, so you can see exactly how to fix it and can look back at any time.

We have loved the OneCause software and our supporters have also voiced their opinions about it.

It was all straightforward and our rep was there to answer any questions we had, but we were able to do everything on our own.

OneCause is well suited for fundraising auctions that use mobile bidding, for taking one-time donations, and for recognizing donors and sponsors. It's been appropriate for all our auctions. We've used text2give once and it worked well but we don't have a lot of experience in that area.

OneCause is very user-friendly and if the solution isn't evident, their help content and their customer support is outstanding. The planner checklist is a good example of a tool that supports usability. If you follow the checklist, it guides you through the process of setting up defaults, adding items, and managing the event.

When I train new people to use OneCause, I tell them the support is unlike almost any other product. I give them a high-level overview and then tell them to watch the videos, read the help content, and engage with the support staff if needed. Everything they need to create and run their event is there.

Unless another bidding software comes along with similar functionality and a better price, we will keep using OneCause. We review other software and gather bids every 1-3 years to keep abreast of what's in the market.

It was many years ago, but I don't recall the implementation being an issue.

Based on my experience, OneCause is well suited for scenarios where an organization does not have a large existing database of donors and wants to get started with fundraising and engaging donors. The scenario where growing from the bottom up is better suited than expanding an already existing set of tools and existing member and donor database.

At times the platform can be difficult for users to navigate and it's a bit clunky there were some issues with users logging in and integration within the platform was lacking. For example, MBS and VEC did not integrate but we understand they will be working to improve this area.

Live customer service can be a little bit difficult to reach which can increase stress under certain circumstances but overall customer support is excellent their knowledgeable friendly and very helpful and they do their best to respond to customer requests for support timely and appropriately. I think overall support deserves a high rating.

I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.