Item: Bonterra OneCause
Rating: 7
Author: Idaliz Ortiz Morales

Overall Satisfaction with OneCause

Use Cases and Deployment Scope

We use OneCause for our Silent and Live Auctions during our Annual Gala. This year was our first using the system and although we had some minor issues the day of the event, the system itself is very user-friendly and does the job right. We like the fact that our attendees can process their auctions and do everything from one place. It saves us the paperwork from before.

Pros and Cons

Pros

Landing Page
Check out flexibility
Uploading information

Cons

Uploading in bulk and adding bidding numbers and seating arrangement in the bulk upload
better support staff at the event
easier trainings

Return on Investment

Increased time by manually adding each attendee (over 500) a table number. It would be easier to do it in Bulk like in event farm.
We raised more funds so that was great and we look forward to better utilizing the system next time.
More Ipads or an electronic system for us to better do registration and add people to their seats.

Usability

good. easy to use. trainings could be better

Support Rating

Our on-site support was not very good. One of them did not do anything but prepare some texts even though we were running short on time and the other lady was great. She really did her best in aiding us even though we were struggling.

Alternatives Considered

Attend by Event Farm, MemberClicks and Accrisoft Freedom

We like Event Farms bulk upload (excel) capabilities. Member clicks registration format is superior. OneCause is better than Accrisoft.

Key Insights

Do you think Bonterra OneCause delivers good value for the price?

Yes

Are you happy with Bonterra OneCause's feature set?

Yes

Did Bonterra OneCause live up to sales and marketing promises?

Yes

Did implementation of Bonterra OneCause go as expected?

Would you buy Bonterra OneCause again?

Yes

Other Software Used

MemberClicks, Atlas, Attend by Event Farm, Weebly

Likelihood to Recommend

OneCause is good for silent and live auctions events. That's the only scenario we have used it for.

Using OneCause

Users and Roles

6 - Grants and Programs Director
Event Organizer
Auction Processor
Event Management
Volunteers

Support Headcount Required

Business Processes Supported

Auction
Raffle
Event Check-in and Registration
Event Management

Innovative Uses

Raffle pur5chase and winner selection
Auction management both live and silent
ESignature Event paddle and table assignemnt

Future Planned Uses

Fundraising Page
Event Fundraiser LIVE

Likelihood to Renew

We had some issues with the renewal and the cost is getting higher for an organization like our. Our board may not see the benefit on it

Evaluating OneCause and Competitors

Products Replaced

Key Differentiators

Ease of Use

Evaluation Lessons Learned

We may look at other options that are most cost effective,

OneCause Implementation

Implementation Rating

More hands on training and the availability of a live person to answer questions after would be helpful. We needed some questions answeereed and unless we paid for extra support we were sent articles or some bot would answer or we were told that we needed to purchase some extra support with an agent. It was very dissapointing.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Implementation Issues

getting the team trained
having access to help that was not an article or a bot after the initial phase

OneCause Support

Bonterra OneCause Customer Support Pros and Cons

Pros	Cons
Knowledgeable team Support understands my problem	Poor followup Escalation required Difficult to get immediate help Slow Initial Response

Premium Support

No, we already bought a system ayt a high cost, we should not need to pay for the support of a system that we already paid for. It seems like a money grab which is one of the reasons we are looking to switch

Exceptional Examples of Bonterra OneCause Support

We were having issues assginning tables by individual and they helped us that same day and answered our questions. It has been the only tgime we haven't had to wait for than 3 days for a solution

Using OneCause

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Well integrated	Slow to learn Lots to learn

Easy Tasks

Setting up the event
Branding
Going live

Difficult Tasks

The table asisgnemnts
Uploading attendees
Sponsor section

Comments

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Maggie Cavanaugh
(Vendor Representative) commented 4 years ago
We appreciate you taking the time to provide helpful feedback, Idaliz. It is from reviews like yours that we can continuously make enhancements to our software and support.