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Bad Customer Support
March 24, 2020

Bad Customer Support

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneLogin

We needed a tool to help us provision access of company accounts to employees.
  • Nice user interface.
  • Easy to set up.
  • Poor customer service and response time.
  • Poor customer communication.
  • Difficult to add a new app into their database.
  • We spent a lot of time to move to their system only to find out they have extremely poor customer service which does not fly with us.
We will be moving to another system with better customer service.
Really poor customer service practices. Took a week to get a response to a ticket. When asked about this no accountability was taken but rather blame passed on repeatedly.

Do you think OneLogin by One Identity delivers good value for the price?

No

Are you happy with OneLogin by One Identity's feature set?

No

Did OneLogin by One Identity live up to sales and marketing promises?

No

Did implementation of OneLogin by One Identity go as expected?

No

Would you buy OneLogin by One Identity again?

No

It works well except when it doesn't. Then if you request support they will take over a week just to give you a response of any sort. When they do they will make you feel that the issue is your fault vs. attempting to actually take care of you.

OneLogin by One Identity Feature Ratings

Identity Management
10.0
ID-Management Access Control
Not Rated
ID Management Single-Sign On (SSO)
Not Rated
Multi-Factor Authentication
10
Password Management
10
Account Provisioning and De-provisioning
10
ID Management Workflow Automation
Not Rated
ID Risk Management
Not Rated