Item: OnPay
Rating: 10
Author: Jayson Green

Overall Satisfaction with OnPay

Use Cases and Deployment Scope

We use OnPay for all of our payroll needs. We are a small nonprofit with approximately 15 employees. No large needs but for a small npo we save money by using OnPay. I recommend OnPay to other small npo's because it is easy to use and has a simple interface.

Pros and Cons

Pros

Cost is low compared to larger companies.
Simplicity of interface.
Ease of use for employees.

Cons

Customer service.
IT support.
Speaking to a live person.

Most Important Features

Ease of use.
Cost.
Strength of platform.

Return on Investment

Annual savings on payroll costs.
Being able to process payroll quick and easy.
Employees have access to update their file.

Alternatives Considered

ADP Enterprise HR

OnPay is more cost-effective and definitely much easier to use. The login process is much better and easier for the manager and employee. Processing payroll is also easier and more user-friendly. All around a better bang for your buck. This is the opposite of "you get what you paid for."

Key Insights

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Google Workspace (formerly G Suite), Adobe Acrobat Reader DC

Likelihood to Recommend

OnPay is perfect for the small organization who is budget conscience but doesn't want to give up a serious system for payroll. The ease of use of the interface makes it even better. It was not complicated to set up and work with. I would say OnPay needs to work on the customer service when you need support. Being able to speak to a live person is a challenge.

OnPay Feature Ratings

Comments

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OnPay you get what you pay for and then some!