OnPay has served our company well for the past five years
April 29, 2022
OnPay has served our company well for the past five years
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OnPay
Our company has used OnPay for approximately 5 years to run payroll. We had about a one-year period, within the five years, where our accountant had us switch to a competitor for payroll and the competitor was a complete nightmare. We couldn't wait to return to OnPay. OnPay's customer service is excellent. Their representatives are knowledgeable, relatively friendly, and able to quickly resolve the most complicated payroll issues. Additionally, they do not put us on unnecessarily long holds when we call in. I highly recommend OnPay without reservation.
- Recording retirement account contributions made through payroll.
- Overseeing all the paperwork related to DE9 and 941 filings.
- Generating all the necessary payroll summaries & reports.
- Requests for payroll corrections should be processed more quickly.
- Accurate and timely payroll processing.
- They have saved us a lot of time (in contrast) to our short stint with a competitor's payroll service which was an awful waste of time on long, useless calls with the competitors' poorly-trained help desk.
OnPay's excellent customer service stands in a category wholly apart from their competitor's poor product and nearly non-existent customer service.
Do you think OnPay delivers good value for the price?
Yes
Are you happy with OnPay's feature set?
Yes
Did OnPay live up to sales and marketing promises?
Yes
Did implementation of OnPay go as expected?
Yes
Would you buy OnPay again?
Yes