I recommend OnPay to everyone
March 29, 2022

I recommend OnPay to everyone

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

We use OnPay to process payroll. They file all of our returns also. Our employees can fill out hiring forms and login to view their checks online as well. The interface is really easy to use, the GL setup was quick and easy. Everything moves over to QB in an import file. There aren’t unexpected fees or random payroll withdrawals from our bank account. Our employees get direct deposit weekly without issue. I am really happy with the service. Having done payroll, and set up other payroll systems at other companies I am confident that OnPay is the best. They answered all of my questions satisfactorily during my “interview process” to find a payroll processing company.
  • Exporting to QuickBooks
  • Employee Onboard Process
  • Filing Timely Returns
  • Being able to aubmit payroll closer to the pay date would be nice
  • Mobile device friendly design
  • Easy reporting
  • Employee portal
  • Implementing OnPay allows us to hire easily whenever we need new employee
ADP run was very slow and clunky. It probably has the ability to do a lot but the actual process of entering payroll was not user-friendly and literally took all Day sometimes. Onboarding with Paychex felt really repetitive and sometimes HR would have to enter information after the employees and enter the information themselves and vise versa. Paychex would also allow you to get pretty far into entering a duplicate employee before it warned you the person had already been hired. There was a lot of time wasted because of that issue.

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I have only used OnPay with my small company so I would not be able to recommend it for a large corporation. It would be great for companies with employee counts less than 100 though. The one issue we did have with a late return was due to me not signing a form. OnPay did rectify the situation quickly with the state taxing body and they got the penalties waved for me.

OnPay Feature Ratings

Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated