Flexible, Reliable, Professional Solution
July 15, 2021

Flexible, Reliable, Professional Solution

Josh Bicknell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ooma Office

I use Ooma Office for my single-member LLC business, which focuses on educational support services like test prep, tutoring, and language learning online. I use Ooma Office, and particularly the virtual receptionist feature, to route calls for me according to client needs and requests, and I also use it to send calls to my cell phone when I am not in the office.
  • Virtual receptionist feature provides essential information to clients and routes calls appropriately
  • Text messaging feature is great for clients who need to send quick communications
  • Wireless, instant connectivity to their DP1 desk phone makes for easy setup
  • Customer service available through chat essentially just tells you to call anyway, defeating the purpose
  • Some text messaging features are problematic, such as how you can't block a contact
  • Virtual Receptionist
  • Text Messaging
  • Wireless Connectivity
  • Higher percentage of clients actually providing their information for leads/prospects
  • More phone calls that are followed up with actual sales
  • AT&T ISP
This is my first experience with a VOIP phone system, but previously I had tried to use AT&T for my business line, although the setup never even happened because of misinformation I was given. In the end I'm glad I ended up with Ooma instead because it has been much more affordable and really simple to setup and use properly.

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Ooma Office is the best solution out there for those who want the professionalism and clear, consistent quality of a landline but without the expensive price of most landline providers, and without the hassle of installation and contracts typically associated with other accounts. I can see it being flexible enough for just about any sized business to use.

Ooma Office Feature Ratings

Hosted PBX
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Mobile app for iOS