If you are wanting to improve your site, use Optimizely!
September 30, 2015
If you are wanting to improve your site, use Optimizely!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Optimizely
We use Optimizely on our company website to primarily help increase our customers / visitors conversion. We are an eCommerce site so our primary focus is on CTA and making sure our customers are able to easily find what they are looking for. We primarily have used it to test layout changes, but have done some redirect testing as well.
Pros
- Their User Interface is so easy to use. You don't have to be a coder to set up a test. It's simply amazing.
- Their support is by far the best I've ever experienced. They always pick up the phone right away and are so helpful to answer your questions and to also give suggestions on better ways to do your tests.
Cons
- Sometimes it's a little tricky using third party jQuery plugins that we have on our site. It's not necessarily bad, but it could be better.
- The reporting is good, but it could be more robust. Simply a data table with a time chart. Would be nice to have more of a graphical interaction for their reports.
- We have found new ways of displaying different aspects of pages, and have thusly increased our conversion and revenue. Some areas have higher areas of improvement. But you know quite soon if something is helping your business or not.
Mainly it was the cost. We have a seasonal business, and they were willing to work with us to meet our needs.
We've had others reach out to us to switch them, but Optimizely just stands out above them all in our eyes.
We've had others reach out to us to switch them, but Optimizely just stands out above them all in our eyes.
Optimizely Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Absolutely. I submit a ticket quite a bit, even for the simplest of questions. They always respond in a timely fashion and make sure my questions are answered.
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