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Orion Review
Updated April 01, 2021

Orion Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Network Performance Monitor (NPM)

Orion is used by mainly just one department in our organization. A few different teams in that department all utilize Orion, primarily for similar use cases. It allows for easy alerting, monitoring, and helps with general network insights.
  • Alerting.
  • Great dashboards.
  • Scalable, you can control how much you do/don't monitor.
  • Could have more options for integration.
  • Learning the terminology can take some time.
  • Reduced time spent investigating.
  • Greater up time.
Orion had more capabilities that were a better fit for our specific business and monitoring needs. OpManager had some good capabilities too, but required a specific edition that has a higher cost (multi-site feature). This may no longer be a requirement, I haven't researched it lately.

Do you think SolarWinds Network Performance Monitor (NPM) delivers good value for the price?

Yes

Are you happy with SolarWinds Network Performance Monitor (NPM)'s feature set?

Yes

Did SolarWinds Network Performance Monitor (NPM) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SolarWinds Network Performance Monitor (NPM) go as expected?

I wasn't involved with the implementation phase

Would you buy SolarWinds Network Performance Monitor (NPM) again?

Yes

CrowdStrike Falcon Endpoint Protection, Tenable.sc (formerly SecurityCenter), Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Orion is well suited for environments that need to keep high up times on their devices. The alerting and monitoring capabilities it provides have greatly helped our company. Being able to easily track and monitor nodes has additionally helped reduce the amount of time needing to be spent manually searching for specific insights.

SolarWinds NPM ROI Questions

  • Price
  • Product Features
  • Product Usability

Feature Questions

  • Saving time
  • Getting alerts before things break
  • Saving money

Using SolarWinds Network Performance Monitor (NPM)

8 - Our Information Technology department utilizes Orion.
2 - I'm not a part of supporting the product, so I can't speak directly to the skillset needed to maintain it.
  • N/A

Evaluating SolarWinds Network Performance Monitor (NPM) and Competitors

I wouldn't change anything about the evaluation or selection process.

SolarWinds Network Performance Monitor (NPM) Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, I am not too sure as to why we didn't as I wasn't a part of making that decision.
I have always been impressed with Orion's fast replies to support request. There isn't a particular moment that stood out to me since the replies are always coming in a timely manner.
The support for Orion is overall pretty impressive. I haven't run into many issues that require support, but when I have they have always been resolved fast.

Using SolarWinds Network Performance Monitor (NPM)

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Convenient
None
  • Monitoring
  • Setting up alerts
  • Learning where everything is located can be a bit of a learning curve
Orion is very easy to adapt to and learn how to monitor and configure alerts with. It has a fairly simple learning curve which can be hard to find in IT products.