Outreach is the bomb-diggity
Updated September 27, 2021

Outreach is the bomb-diggity

Connor Sullivan | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

The only thing I don't like is how the sidebar changes depending on what you click. I have lost WAY too many emails because of this. Emails should save if you are going to allow for this to happen. Also, notes should write back to Salesforce to allow for BDRs to stay primarily in Outreach.
The BDRs all use it to email and dial our products. It makes us efficient at our jobs. The notes section allows us to have everything organized in one place so we can be organized and efficient. The business problem it fixes is it takes too long to be organized.

Pros

  • Customizable sequences allow for different ways to prospect
  • The drop down menus allow for quick input
  • Calls are easy to make

Cons

  • The sidebar changes when I don't want it to
  • The notes should transfer back to Salesforce
I use some reports on my best call and connect time but sometimes the reports aren't that great.
  • Efficient BDRS means more meeting
  • Templates allow for more emails to be sent in less time
  • Notes allow for easy access to why we are calling
Haven't had much experience besides one time i had a question and they answered it right away
Not exactly sure to be honest. I really like what they have to offer.
BDRs that have high call and email quotas. Not as appropriate for AEs that are not cold calling. Anyone who is calling mass amounts of people should use Outreach. The templates are great for less experienced sales teams that need guidance and expertise when it comes to writing good emails.

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