Outreach is a best in class sales automation/cadence tool
September 27, 2021
Outreach is a best in class sales automation/cadence tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Outreach
We adopted Outreach in our enterprise sales organization when the pandemic forced everybody to become an "inside" sales team. I was experienced with Salesloft and this was an exciting opportunity to implement their leading competitor, Outreach.io.
- CRM Integrations
- Integration with Outlook
- Strong user experience
- Sequence (cadence) editing
- Team reporting
- CRM Integration
- Easy to use interface
- Sales Sequences
- Outlook integration
- We have not been able to document across-the-board productivity gains
The Outreach user interface and integrations with Outlook email are best in class. The integration with Outlook is seamless and allows you to perform many tasks directly from Outlook without having to engage with the Outreach app.
Do you think Outreach delivers good value for the price?
Yes
Are you happy with Outreach's feature set?
Yes
Did Outreach live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Outreach go as expected?
No
Would you buy Outreach again?
Yes
Outreach Training
Outreach Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes
There were many times when I had questions or challenges with setup and programming of Outreach integrations or sequences. The Outreach team was always responsive, whether I was reaching out to our implementation specialist, the trainer, or just generically emailing support@outreach.io. For the integration with our CRM team, there was always a very knowledgeable person on the call from Outreach to answer questions.