Outreach has great potential but needs UX help!
January 23, 2018

Outreach has great potential but needs UX help!

Lily Goldman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Tougher to use than it should be.
I use it as a sales/account manager to reach out to clients for renewal and off-cycle opportunities.
  • I like knowing when clients open my emails
  • I love being able to schedule emails to send out
  • Love being able to set a sequence so my follow up is taken care of
  • It's frustrating seeing my email has been opened but not knowing WHO opened it when I sent it to multiple people.
  • It's annoying that I can't send a sequence to multiple people on one email, i.e. I have 2 contacts at a company and I want to send it to both of them in one email so it is natural, as I would if I were sending it manually. If ONE of them responds, it should end the sequence. Currently, I'm limited to sending phony identical emails to both and risk the sequence continuing if one replies but the other doesn't, OR insulting them by leaving one contact out.
  • It's tough to navigate the pane with content per contact/email - emails are in a weird order and not user friendly. This has potential to be super useful but needs a UX makeover!
  • I'm more efficient b/c I dont need to manually manage follow up.
I use Outreach to keep companies engaged, send responses to questions I get often, set up meetings to discuss renewal, see when/if my emails to clients are opened.