Outreach has great potential but needs UX help!
January 23, 2018
Outreach has great potential but needs UX help!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Outreach
I use it as a sales/account manager to reach out to clients for renewal and off-cycle opportunities.
Pros
- I like knowing when clients open my emails
- I love being able to schedule emails to send out
- Love being able to set a sequence so my follow up is taken care of
Cons
- It's frustrating seeing my email has been opened but not knowing WHO opened it when I sent it to multiple people.
- It's annoying that I can't send a sequence to multiple people on one email, i.e. I have 2 contacts at a company and I want to send it to both of them in one email so it is natural, as I would if I were sending it manually. If ONE of them responds, it should end the sequence. Currently, I'm limited to sending phony identical emails to both and risk the sequence continuing if one replies but the other doesn't, OR insulting them by leaving one contact out.
- It's tough to navigate the pane with content per contact/email - emails are in a weird order and not user friendly. This has potential to be super useful but needs a UX makeover!
Don't use for reporting.
- I'm more efficient b/c I dont need to manually manage follow up.
Responsive and great, but it's annoying to get a survey to rate the support team every time I receive support.
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