Item: Outreach
Rating: 8
Author: Tami Bloxham

Overall Satisfaction with Outreach

if I was sending a mass email to everyone, instead of targeting a particular customer it would be more usable.

Outreach is used in sales and marketing efforts to send emails and set a sequence.

I don't really use the reporting aside from checking to see if my email was opened.

It is nice to have it running in the background much like throwing a fishing net. Not sure on ROI as I do not pay for it so it is difficult to gage.

I haven't worked with the CCS team although colleagues have and report that they are helpful

Best suited for Marketing, less for sales where we want to be more personalized.

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