Outreach Review
February 20, 2018

Outreach Review

Tatiana Armstrong | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

The user experience isn't great. It took me a while to onboard and I still think I'm using it in a way that doesn't fully reach the tool's potential.
Outreach is being used by the customer success department at Asana for all customer email outreach whether scheduled or manual.

Pros

  • Support is great.
  • Blockers put in place to reduce customer frustration with emails such as - unsubscribed, recent touchpoints or repeated touchpoints.

Cons

  • UI is a little confusing, I definitely struggled with on-boarding.
  • Sharing and collaborating with your team feels like it should be easier.
  • I feel like there are hidden features that I wish were better explained in the product - ex: snippets.
  • Having to log everyone as prospects first and then sending emails feels tedious - why can't I send an email to a list of email addresses?
  • Mixmatch
Mixmatch was a little more intuitive to use but the ability to use Outreach with our sales team is what made the difference.
Well suited: Scheduling multiple follow up emails, scheduling emails in the future, bulk emails, templates
Not suited: Our use case is pretty straightforward, I don't think we are pushing the limits of the tool in a way that it isn't suited for

Comments

More Reviews of Outreach

  1. Home
  2. Sales Engagement Platforms (SEPs)
  3. Outreach Reviews
  4. User Review of Outreach