Outreach Review
February 20, 2018
Outreach Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Outreach
Outreach is being used by the customer success department at Asana for all customer email outreach whether scheduled or manual.
Pros
- Support is great.
- Blockers put in place to reduce customer frustration with emails such as - unsubscribed, recent touchpoints or repeated touchpoints.
Cons
- UI is a little confusing, I definitely struggled with on-boarding.
- Sharing and collaborating with your team feels like it should be easier.
- I feel like there are hidden features that I wish were better explained in the product - ex: snippets.
- Having to log everyone as prospects first and then sending emails feels tedious - why can't I send an email to a list of email addresses?
I don't know how to find reports. Often I just want to see all sent emails, all sent emails where the user clicked on the link, all users that opened but did not click. This isn't intuitive how to do.
The CSM team has been insanely helpful during our usage. I do however wish they reached out to multiple people on the team as oppose to using one champion on the team. I've reached out for bugs but I don't have a relationship with one person on Outreach to reach out to for tips. But I do know one of my coworkers on our team is close to our CSM. Also, coverage of help in Europe would be great.
- Mixmatch
Mixmatch was a little more intuitive to use but the ability to use Outreach with our sales team is what made the difference.
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