Reach out with Outreach!
February 02, 2018

Reach out with Outreach!

Kemal Ertas | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Both outbound and inbound sales and marketing use Outreach. We also use another similar too but Outreach is widely used as it is the main marketing tool. The outbound team was happy with the tool so we decided to keep it whilst using another tool, so the user experience has been positive.
We use Outreach to make calls and sequence prospects. It is also used by our marketing research team to gather prospects. I also use it to keep track of tasks and queues. I like the fact that it can make calls to almost every country and the fact that you can use local numbers.

Pros

  • Local numbers for international calling
  • Robust reporting and analytics
  • Simple interface

Cons

  • Sequences and sequence steps need to be more flexible
  • Call quality is not the best
  • Too much purple visually
Mainly call reports and connection times to figure out when is the best time to call. Other than that A/B testing and email open rates and clickthrough rates.
  • Increased call connect rates
  • Optimized emails
  • Higher retention
As I am only an end user I have had no contact with support but our team seems to be pretty happy.
Well, I personally prefer HubSpot as it is a bit cleaner and less complex however HubSpot does not have the capability of calling every country and generating international numbers
You need to call say an Australian number. If you call using a local (your) number chances are they won't pick up but Outreach gives you the ability to generate a random Australian number making it easier to get through to prospects. However, calls tend to disconnect frequently and this should be fixed.

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