Item: Outreach
Rating: 9
Author: Verified User

Overall Satisfaction with Outreach

Use Cases and Deployment Scope

Outreach is used by the Global BD team. It ensures that we reach out to all the accounts in a timely and proper fashion, we don't miss follow-ups, and follow a specific cadence.

Pros and Cons

Pros

Cadence management and available templates
Integration with Salesforce, LinkedIn, Zoom
VoIP services for NA

Cons

UI can be better
Pipeline management piece is not good. It's better to get another tool for pipeline
Analytics dashboard

Reports Used with Outreach

We use a variety of reports like number dials, adherence to cadence, inmails content, Zoominfo/Owler usage, connected duration, time of call, pick up times, etc. and they meet our needs.

Return on Investment

Better visibility of reach-outs
Targeted reach-out and prospects
Usage increased of Zoom/LinkedIn info. Better email communication (we actually went away from cold reach-outs).

Alternatives Considered

SalesLoft, InsideSales.com Predictive Pipeline and InsideSales.com Predictive PowerDialer

The Outreach sales team is accommodating, and it has more users & a better community. SalesLoft was more expensive as compared to Outreach and their sales process is difficult. InsideSales.com has a better sales process and expertise in this domain, but Outreach was more intuitive.

Other Software Used

Pardot, Datahug

Likelihood to Recommend

Suited for large BD teams where there is a large number of accounts and where you don't have separate tools already in place for pipeline management and VoIP dialer.
Not Suited for smaller teams with a medium budget (especially BD teams that don't close, they don't have the money to consider buying outreach). Even their Essential version is expensive.

Comments

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Good tool for enterprise sales org at this price range