Feedback on Outreach - Awesome tool
April 20, 2021

Feedback on Outreach - Awesome tool

Keith Dauper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

It's a sales automation tool for our very limited sales staff. Our producers also have to generate all their own top of funnel. We use it to do more outreach with less users. It's only used by our sales department. It also allows our marketing department to have oversight on content and takes thinking out of top of funnel prospecting, leading to more action.
  • Sequence execution.
  • Plugins with other sales tools.
  • Very user friendly.
  • Getting a prospect out of a sequence proved challenging at times.
  • More social media plug ins would be nice.
  • Also having data field lookup integration would prove very beneficial.
  • Made sales people lazier.
  • Allowed us to do top of funnel reach outs with out a BDR.
  • Replaced a headcount and made us seem larger than we were.

Do you think Outreach delivers good value for the price?

Not sure

Are you happy with Outreach's feature set?


Did Outreach live up to sales and marketing promises?


Did implementation of Outreach go as expected?


Would you buy Outreach again?


Very easy to use. Didn't take much time to learn on how to optimize the product. Wish users had more admin rights but likely it was set by our organization.
This was a struggle, remembering back. They were unable to get on the phone with us and it took days to respond to tickets. Not a pleasurable experience. Although it could have been based on our size of account - sub 10 users.
If you have a lean and/or junior sales staff; outreach is a great tool. Takes a while to get all the sequences built out but once you do it's a very seamless process. Also overlays with an auto dialer if an organization is using one of those. If your direct sales team isn't focused on top of funnel, it's overkill.