Best Tool for Sales Professionals!
April 20, 2021

Best Tool for Sales Professionals!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

My Sales team uses Outreach to organize our Sales process. With so many contacts to prospect, Outreach helps me stay on top of my outbounding so I can get the necessary "touches" on my prospects in order to stay in front of them. It also helps for transparency - I know that all my activity being logged will keep me and my colleagues that work on my accounts aligned at all times.

Pros

  • Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
  • Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
  • Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.

Cons

  • The window that pops up on the right hand side when I go to send an email is too small. I would like to expand it but it can only increase in size so much.
  • At times, my Outreach phone has trouble connecting to my work phone. I don't know if it is a problem on my end, but the connection is a few seconds delayed which creates some confusion.
I am not familiar with this feature.
  • Increased exposure to contacts - with sequences, I can reach out to more people. Since sales is a numbers game, the more people I contact, the more success I have had.
  • More time to focus on clients - this sort of ties along with the feedback above, but the time savings with Outreach has allowed me to meet more regularly with our most important clients.
I have used SalesLoft in the past, and Outreach is far and above that tool. Outreach has a much cleaner look and is much, much more user friendly. Further, the ability to track when/where contacts are opening my communications is more comprehensive than SalesLoft. I felt in the dark when using SalesLoft, now I always know where I stand with my prospecting.

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

ZoomInfo, Salesforce CMS, Okta Workflows (Azuqua)
Unquestionably, Outreach earns a 10/10 in terms of usability. I was nervous when my Sales organization switched over from SalesLoft to Outreach, but the transition was seamless. It is so user-friendly and easy to pick up on. New hires never have a tough time adjusting to use the tool, it integrates perfectly into other tools my company uses (such as Salesforce). I can't complain.
I have only spoken to Outreach support once when I had trouble with logging my calls. I spoke with 2 different representatives, each of whom were extremely timely in their responses, and were overwhelmingly helpful. In a matter of a day or so, the issues was troubleshooted and resolved. It was a breath of fresh air working with such great support.
Outreach is well suited for large sales teams. It helps me stay organized, saves me time with the sequences I have built out, and for that reason I can't imagine doing my job without it. I love that my team can see who I'm reaching out to so we are all aligned. I cannot imagine a use case outside of this to be honest.

Comments

More Reviews of Outreach

  1. Home
  2. Sales Engagement Platforms (SEPs)
  3. Outreach Reviews
  4. User Review of Outreach