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PagerDuty is THE Standard
May 14, 2019

PagerDuty is THE Standard

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

The IT operations department uses PagerDuty for all critical system alerts. PagerDuty is a great tool and the integrations with all of the other software we use is a must. The mobile app is simple and the advance call routing (and notification features) are also a must. PagerDuty's backend architecture is also very impressive. They take uptime very seriously.
  • Alerting and Notifications
  • Routing Rules and Escalations
  • Integrations
  • Pricey
  • Increased Uptime (Pro Active Notifications)
  • Better Time to Respond (Outage)
I did an evaluation of OpsGenie and found PagerDuty to be more intuitive and at the time PagerDuty had more integrations. I also really believe in PagerDuty's ability to keep an extremely high uptime for their application. Over the last 5 years very few issues and 0 lengthy outages.
PagerDuty is great for any Dev/Ops situation where quick notification of a problem is important. The only reason not to use it is if it is unaffordable for your business. As mentioned previously, the scheduling, escalation rules, and routing abilities are very helpful as well. Nobody wants to wake up in the middle of the night for a useless notification and PagerDuty solved for this with low priority alerts.