A new era for page's
May 29, 2019

A new era for page's

David Tanner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use PagerDuty to alert us to issues before or during an event. It gives us the ability to set an alert plan for each developer, and lets us rotate through devs for a given period of time. We use it by dev group, and have an integrated slack channel where we can share findings.

Pros

  • Alert escalation rules
  • Allows users to set up multiple communication channels, and rules for when to use each
  • Allows us to add the configuration into source control

Cons

  • Details for an alert could use some work
  • The slack notification doesn't always have a link to the source of the alert
  • Searching for auto resolved issues needs work in the web ui
  • We don't need a dedicated operations team to watch alarms or metrics
  • Auto communications to devs means we can safely work on other tasks
PagerDuty is well suited for development groups that can build up useful alarms. It remains up to the admin of the triggers to put enough detail in an alert for someone on duty to be able to take action to a given alert. We use AWS CloudWatch to trigger alerts for various scenarios.

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