The only option in its space
August 01, 2019

The only option in its space

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is used by most teams in my organization. We have it hooked up with other tools like New Relic, DataDog, Splunk, and various AWS services to give us visibility into how our applications are performing. Most teams have a rotating on-call schedule, with alerts separated into low- and high-priority events. This lets us have awareness of issues without always being woken up in the middle of the night for less important issues.
  • Intuitive scheduling calendar, including fallbacks and escalation policies
  • Easy integration into existing tools
  • The mobile app, while nice, is optional
  • I don't have any complaints!
  • It has allowed us to solve countless customer-impacting issues as quickly as possible with minimal business impact
  • It has made the on-call schedule easy to manage
  • The escalation policies ensure that even if the on-call person misses the alert, someone up the chain still can take action
We also use CloudWatch for certain apps, but since it's locked in to AWS and its UI is much inferior to PagerDuty's, we prefer to have everything go to PagerDuty. It's really the only solution worth considering that I've come across for monitoring and alerting for production applications.
PagerDuty is especially useful when you have lots of applications and services that could go down. I could imagine it being useful even when you have a single service, but it's saved the day many times since we have so many APIs that we don't closely monitor or develop all the time.