Overall Satisfaction with PagerDuty
We implemented PagerDuty for our Support and Operations teams to handle outages and P1 customer issues. It was awesome. Super easy to set up, use, administer. Never had a problem with it at all in six+ years. If I ever need something similar, I'll go straight back to PagerDuty.
- Easy admin - add and change users.
- Good team and escalation options.
- Schedule setting was confusing at first.
- Temp overrides could be made quicker.
- No missed issues = higher customer satisfaction.
- Reasonably priced solution.
We didn't - PagerDuty was our first look after a recommendation from an employee, and it was just what we needed.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes