PagerDuty nails it
January 15, 2020

PagerDuty nails it

Julie ODonnell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We implemented PagerDuty for our Support and Operations teams to handle outages and P1 customer issues. It was awesome. Super easy to set up, use, administer. Never had a problem with it at all in six+ years. If I ever need something similar, I'll go straight back to PagerDuty.


  • Easy admin - add and change users.
  • Good team and escalation options.


  • Schedule setting was confusing at first.
  • Temp overrides could be made quicker.
  • No missed issues = higher customer satisfaction.
  • Reasonably priced solution.
We didn't - PagerDuty was our first look after a recommendation from an employee, and it was just what we needed.
I never had to use it, which is a good thing - the product is reliable.

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We had a three-tiered escalation model where if the engineer on call missed the page (asleep, driving, etc.), it would page the next in the chain 10 minutes later, then the next (V.P. level) after that — worked great. No one wants the V.P. to get a page :)


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