A reliable game changer
November 30, 2021
A reliable game changer
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
Our on-call team uses Pager Duty to set up shift schedules, provide overrides as needed and receive alerts from our monitoring system if any errors are detected in our systems. We have set up 3 layers of response, with the 2nd layer getting alerts shortly after the first one in case that person is not able to ACKnowledge the alert. After 15 minutes the third layer is alerted, and that is everyone who is on rotation.
- Alerts are super reliable. This is the most important thing.
- It is easy to provide overrides in the case when someone needs to fill in for a limited time during a shift.
- The mobile app is par excellence.
- When you have several layers of respondents and go to the web app, it is not easy to see at a glance who is currently active on-call (1st layer) because the 2nd layer is on top.
- It enables us to act fast when problems occur (positive impact).
I would say that we have absolutely benefited from it. We have had incidents occur where Engineers were on the matter within seconds because they received a beep via Pager Duty. Any sort of delay or outage of the alerts would mean that we would have to rely on other things as well for reporting alerts from our monitoring system.
This part is admittedly a bit underutilized at the moment. We rely heavily on the Slack integration, however, because Slack is what we use for internal communication. We are also using Jira integration to create Incident tickets when we raise incidents manually.
Another thing we are underutilizing. But as far as I know, we're using metrics here to determine compensation for on-call shifts.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes