Item: PagerDuty
Rating: 10
Author: Verified User

Overall Satisfaction with PagerDuty

Use Cases and Deployment Scope

We're using PagerDuty for reliability services such as service monitoring, on-call handling, on-call alerting and helps in managing infrastructure based alerts and outages in our systems automatically.

Pros and Cons

Pros

on-call schedule
on-call alert
service management

Cons

support
alerting ui preference can be improved

Most Important Features

on-call management
on-call scheduling
service alerts

Return on Investment

Positive as handling critical business infrastructure

Key Insights

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Other Software Used

Jira Service Management (Jira Service Desk), Datadog, Greenhouse

Likelihood to Recommend

If you're running critical business infrastructure which requires constant monitoring and on-call management, PagerDuty is go to tool which helps in alerting, on-call schedules and integrates with business apps.

Comments

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Best on-call schedule and Incident Response Management tool