Amazing product
December 16, 2022
Amazing product
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We used PagerDuty to manage our Out Of Hours support when there were site issues. It was useful to escalate calls and have a clear log of Who answered which issue, what time, and when issues had been resolved. It was also useful to handle and schedule the support rotas. Integration was fairly straight forward too.
- Rota scheduling
- Escalating issues
- Record of answered incidents
- Be good if it could use AI or learning metrics to suggest adjustments to frequency or triggers
- Dashboard could be more customizable, especially on mobile to ensure key alerts always at the top
- Sometimes slow on mobile, performance improvements would help users with many triggers
- Can configure many alerts across many services
- Easy to use and configure
- Pager Duty enabled us to reduce our error rate to as little as 2 pd from around 3000 pd
PagerDuty is always online so we never miss critical alerts, which is very important to us during peak traffic times (leading retail website).
We use PagerDuty alongside pingdom and Xray to give us full coverage of what is happening to our services
pingdom is used alongside PagerDuty but it doesn't have the features to replace it. The two compliment each other very well.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes