Incident Response at its finest
December 17, 2022

Incident Response at its finest

Wolf-Ekkehard Hindrichs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We utilize PagerDuty for incident response -- so if something critical happens where we literally need to wake people up, this is how we do it. We have it integrated with our other systems so that there is a clear workflow and notification associated with any triggering event. Specifically, if an incident of a certain severity occurs, PagerDuty sets off an alert across multiple systems in support and engineering, pinging them on their phones, and mobilizing a response team

Pros

  • Integration with Slack
  • Integration with Jira
  • Integration with Zendesk
  • Notifications to Phones
  • Incident Response

Cons

  • PagerDuty honestly meets all of our needs as far as I can tell -- I do hear that it would be beneficial to be able to not have duplicate alerts, but this seems insignificant to me.
  • Alerting
  • Integration with Slack
  • Integration with Jira
  • Integration with Zendesk
  • Positive in that it has allowed us to rapidly coordinate responses to issues
  • Ease of communication
  • Ease of automation
Yes- - I have no complaints about the functionality -- it does exactly what we need it to do, and haven't had any issues with it.
We use integrations to zendesk, slack, and jira -- it also gives alerts via phone and email so that responsible parties get the notice immediately. Anyone who has tried to just contact people via email or slack after hours is well aware of the difficulty in mobilizing a remote workforce.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

PagerDuty is really well suited for support and engineering, getting an incident response team aware of what is going on -- especially after hours -- and it integrates really easily. For what the tool does, I don't know that there is a less suited use. Very happy with the alerting and the integrations.

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