PagerDuty Review
January 15, 2026

PagerDuty Review

Shikha Singh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

It acts as our central incident management system. It makes sure we dont miss out on any imp incidents. If any issue occurs it always alert the correct stakeholder. It helps us reduce time and increases our efficiency.

Pros

  • Alerts to right stakeholder
  • Helps us save time

Cons

  • Mobile application isnt that finished product it needs some more work
  • Alerts for Imp tasks
  • Client delivery
  • Reducing downtime for increased efficiency
  • because of it we have reduced our SLA's
Its overall better than every other tool coz it combines alerts automation analytics and ecosystem support.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

Its needed the most when any alerts is needed for critical conditions for immediate human response. It really helps when multiple teams are involved. its also amazing for escalating issues to correct stakeholders. It can be a bad bet for non urgent features.

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