My Time with PanTerra Networks
April 03, 2025

My Time with PanTerra Networks

William Dennison | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Networks

PanTerra Networks provides my office phone, fax and texting service. I left my previous provider largely because they no longer felt live support was necessary, PanTerra has fast and helpful customer service and while I don't need them often, they have quickly solved any issues that have come up.

Pros

  • Customer Service
  • Cost
  • Reliability

Cons

  • The desktop app could be better
  • The phone app could be better integrated
  • Makes communicating with my customers easy and effective
Customer service is top notch and very responsive. In an era when more and more companies are relying on chatbots, PanTerra has actual reps ready to help whenever you need them.
They have allowed me to be very productive
Better price, better service

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

PanTerra Networks has served my business well for several months at this point. The connection is reliable and the call quality is good. Being able to send and receive text messages from the desktop app is very helpful and an improvement over my previous provider.

Comments

  • Tessa Chablais | TrustRadius Reviewer
    Tessa Chablais
    (Vendor Representative) commented 6 months ago
    Hi William Thanks for your kind words Were glad PanTerras reliability and live support have made a difference for your business. We appreciate the feedback on our apps - always working to improve

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