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An excellent product to deliver office working from home.
February 26, 2022

An excellent product to deliver office working from home.

Rob Booth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Parallels Remote Application Server

At the start of the pandemic, we needed a quick, secure solution to get our workforce working from home. Using a combination of published desktop machines and Terminal server we were able to quickly bring users online as if they were sitting in the office without opening themselves up to messy VPN setups.
  • Easy to use
  • 2 factor integration
  • Detailed Logging
  • Increased 2 factor integration
  • Easier updates for end users
  • better 3rd party browser support within reporting
  • Parallels allowed us to work throughout the Pandemic
  • Reporting provides great insight into user activity
  • Integration with Duo enhances security
  • Wake on Lan feature is reliable
  • Microsoft Remote Desktop Connection Manager (RDCMan)
The greater visibility in reporting gives Parallels a huge advantage over standard RDP solutions. The backend interface loads quickly and starting/stopping logons to a server takes seconds not minutes. The Parallels application is easy to install and store user details securely. We encountered a lot fewer issues from users with firewall issues locally preventing them from connecting.
The reason we chose parallels was the ability to simplify the delivery of virtual desktops and physical hardware across the organization. We also hope soon to be able to expand our systems into a scalable cloud-based VDI environment to cover us for major DR events. Again this will not be visible to the user where they are logging in from. The idea is to be as seamless and flexible as possible and parallels allow this.
Through our integration with Duo, our parallels environment is protected by two-factor authentication an absolute must in the modern era. We use this with either passcode or push to authenticate every user that logs onto our parallels environment.
The few times we have had to contact Parallels support they have been excellent in helping to troubleshoot issues responding to and resolving tickets accurately and efficiently. Parallels provide comprehensive information about upcoming software updates and upgrades and will listen to feedback in the form of feature requests.

Do you think Parallels Remote Application Server (Parallels RAS) delivers good value for the price?

Yes

Are you happy with Parallels Remote Application Server (Parallels RAS)'s feature set?

Yes

Did Parallels Remote Application Server (Parallels RAS) live up to sales and marketing promises?

Yes

Did implementation of Parallels Remote Application Server (Parallels RAS) go as expected?

Yes

Would you buy Parallels Remote Application Server (Parallels RAS) again?

Yes

Parallels are the ideal product for a flexible workplace where users can come into the office or log on from home. It's useful in an environment where users use both their own machines and terminal server due to the ability to publish both terminal servers and user remote machines. It works great for us in the financial sector where security is paramount.