Very Happy with Parallels Remote Application Server
September 07, 2022

Very Happy with Parallels Remote Application Server

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Parallels Remote Application Server

We use Parallels Remote Application Server to deploy legacy fat-client applications to our remote users. The applications are bandwidth-intensive, so deploying them in this way allowed us to provide access over a VPN and solve the significant lag and crashing that had been happening previously. It immediately added tremendous value and end-user satisfaction.

Pros

  • Simplify access.
  • Setup is easy compared to Citrix.
  • Very stable and reliable.

Cons

  • I honestly cannot think of any.
  • Increased employee satisfaction.
  • Reduced IT support labor via simplified roll out.
  • Simplified upgrades.
Citrix Virtual App is a great product, but the rollout and management is significantly more complicated in our experience. We had Parallels Remote Application Server up in a day with no prep.
Yes, it was one of the primary reasons we deployed it.
We benefited from HTML5 support by allowing our iPad users that do in-person customer service to access an important application they couldn't reach before. It saved them from having to call another team when they needed this information.
Roadmaps with any real specificity tend to be no more than 3 or 4 years old. Having solutions that don't lock you in is critical to flexibility.
The security aspect was critical in maintaining our cyber insurance, which requires (appropriately so) high levels of security. We wouldn't have implemented Parallels Remote Application Server if it was not strong in these areas.
The support is excellent. You do not have to navigate through a level 1 team that doesn't know the answers to anything. You are quickly connected with a well-educated and knowledgeable support person. The sales team is also well engaged and reaches out when they see you've opened a ticket. This shows a nice commitment.

Do you think Parallels Remote Application Server (Parallels RAS) delivers good value for the price?

Yes

Are you happy with Parallels Remote Application Server (Parallels RAS)'s feature set?

Yes

Did Parallels Remote Application Server (Parallels RAS) live up to sales and marketing promises?

Yes

Did implementation of Parallels Remote Application Server (Parallels RAS) go as expected?

Yes

Would you buy Parallels Remote Application Server (Parallels RAS) again?

Yes

Citrix Virtual Apps, Microsoft Remote Desktop Connection Manager (RDCMan)
Parallels Remote Application Server is well suited for deploying applications to end users in which you wish to control the experience and simplify the rollout. This not only helped our end users, but our support staff is no longer managing the application on every desktop. It's a big win. Keep server backend resources in mind... it's not intensive by any means, but could be overlooked.

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