Paycom - A payroll service you can depend on
Overall Satisfaction with Paycom
Being a small company, it was difficult to keep up with all the things involved in the payroll process. Tax rates, tax filings, vacation and sick leave accruals, and W2's took a considerable amount of time. We tried using an in-house program and then using another payroll processing company. Paycom quickly turned our payroll function into a smooth, streamlined process. My company has been using Paycom's services since the late 1990's. They consistently process our payroll correctly and on time. The customer service response is exceptional. It doesn't matter that we are a small company, we still get a dedicated team of specialists that usually respond to all requests within 15 minutes. The software/website is very easy to use and the built in report writer allows for special reports to be generated for things like worker's comp and insurance audits.
Pros
- Customer Service - very knowledgeable and helpful. Quick response time.
- Accurate Payroll and Tax information at a fair price.
- Easy to use website so Payroll can be processed from anywhere.
Cons
- Nothing - Paycom does everything I need it to do.
- Using Paycom has saved the company time and money. Internal time spent on payroll process is streamlined, therefore saving money.
[Paycom is] cheaper and easier to use.


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