Paycom Customer Reference
November 04, 2024

Paycom Customer Reference

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom in [...] HR for the HRIS system. This system seems to streamline all employees into one place. We are currently working with PayCom to do all hiring with in the Paycom system, which will streamline our HR processes even the more.

Pros

  • Schedules meetings for concerns/ issues fixes
  • quick replies either email or telephone
  • assistance on navigating the system efficiently

Cons

  • access to change logs days after that have passed, right now you can only access for the day of. Create a Change log history.
  • Tickers for email or date field notifications. Right now it is not pulling from proper fields.
  • Organizational charts, to create a hierarchy or allow for us to import or create one that matches our departments.
  • base pay changes only take the most recent dates and apply it to the employee, it archives the past dates which causes issues for retros.
  • form # 3 for employment dates, as of right now we are unable to capture all employment hire/ termination/ rehire / termination dates in this field. Also impacts transfers.
  • [...] reporting in Report center. [...] was set up initially with Paycom two different ways. When running reports, employee data does not always flow correctly and pulls through accurately the first time a report is ran.

Do you think Paycom delivers good value for the price?

Not sure

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

Any issues present or past have been met with outstanding communication from either my dedicated specialist or another specialist that steps up and assists when needed.
The quality of the help is unmatched, if there is no resolution they outsource to other teams for possible solutions.

Paycom Feature Ratings

5.6
Employee demographic data
7
Employment history
5
Job profiles and administration
6
Organizational charting
5
Organization and location management
5
5.0
Pay calculation
5
Benefit plan administration
5
Direct deposit files
5
Salary revision and increment management
5
Reimbursement management
5
5.0
Balance details
5
Annual carry-forward and encashment
5
5.0
View and generate pay and benefit information
5
Update personal information
5
View company policy documentation
5
Asset Management ()
Not Rated
3.0
Report builder
3
Pre-built reports
3
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Katie Tubbs | TrustRadius Reviewer
    Katie Tubbs
    (Vendor Representative) commented a year ago
    We're happy to hear the quality of help here at Paycom is unmatched. We are dedicated to setting clients up for success so we're grateful to read your review! Thank you for partnering with us!

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