Paycom is a great resource for small to mid-size businesses
January 02, 2025

Paycom is a great resource for small to mid-size businesses

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is our employee management system and payroll provider. We use it to handle all of our employment taxes and benefits enrollment & administration. In conjunction with hiring platforms, it's our primary HR resource.

Pros

  • Employee management options
  • Benefits enrollment process
  • Taxability based on location
  • Payroll

Cons

  • Customer service consistency
  • Issue resolution
  • User interface improvements
  • Streamlined payroll processes
  • Consistent reporting and integration into business processes
  • Open enrollment simplified
Paycom has undergone many upgrades and changes over the years which has improved it's functionality. Integrating it into my daily work has been a huge benefit for me. I am comfortable navigating the employee data, setting filters to see specific employees, and finding what I need at a glance. The time off functionality was integrated to allow us to see time off availability on the manager and employee side easily as well.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Paycom is a great tool that provides all the necessary functionality to manage employees, administer payroll and benefits, and handle all necessary taxes. We're currently working on open enrollment, and I'm a one-person show. I'm glad to be able to roll over last years' benefit plans and allow employees to continue their elections year to year. Payroll is also a breeze with simple grid layouts and clear deduction assignments.

There are other areas where I do not believe Paycom is well-suited, such as for larger organizations with hundreds of employees. The options to classify employees are robust, but sometimes clunky to use. It's unclear where some classifications will be shown and the number of options can be overwhelming without clear mapping.

Paycom Feature Ratings

8.0
Employee demographic data
9
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
7
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
7
8.7
Approval workflow
9
Balance details
8
Annual carry-forward and encashment
9
9.6
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
8
Asset Management ()
Not Rated
8.0
Report builder
9
Pre-built reports
7
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
8.0
Individual goal setting
8
Performance tracking
8
8.1
Job Requisition Management
9
Company Website Posting
8
Publish to Social Media
7
Job Search Site Posting
8
Duplicate Candidate Prevention
9
Applicant Tracking
8
Notifications and Alerts
8

Comments

  • Alexis Correa | TrustRadius Reviewer
    Alexis Correa
    (Vendor Representative) commented a year ago
    We're glad to hear that Paycom has become an essential tool for managing your employees' payroll and benefits. We're proud to provide software that meets your organization's needs, including integrated and seamless time-off functionality. Thank you for your review!

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