Sales Make the Company
June 08, 2018

Sales Make the Company

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

I've reached out to customer support on occasion and they have either lacked the knowledge of Paycor to be of help, or were difficult to work with and made demands regarding reports they would need from the 401(k) provider. Proving 360 integration does not truly exist between the two, despite what we were sold.
I find Perform to lack customization options that existed in my previous payroll provider's platform. There is a lot of useless information displayed, but the platform lacks the ability to show what I actually use and need.
Paycor is used by HR for payroll, and accessed by the entire organization for payroll history.

Pros

  • They are very good at selling their product.
  • Once you are a customer, if you are dissatisfied, they will try to keep you as a customer.

Cons

  • Implementation was inaccurate.
  • 360 integration has proven to be a sales pitch that isn't actually functioning.
  • A "dedicated customer service rep" was a sales pitch as well.
  • Their website for payroll processing is outdated, and lacks customization. There is too much useless information, and too little ability to adjust it to our needs.
  • Decreased HR efficiency with constant need for customer support to repair errors
  • Decreased HR efficiency with constant need for manual input and correction
We switched to Paycor for 360 integration with our 401(k) provider, which ADP lacked. I was willing to accept the downfalls of Perform in exchange for that integration. However, integration was just a well packaged sales pitch that does not actually function.
I chose Paycor for their (supposed) 360 integration with my 401(k) provider. The service was marketed & advertised to work seamlessly with my already-in-place retirement plan. Other perks that sold me on switching to Paycor included a dedicated customer support rep that would be familiar with my account, and an easy to use website. Implementation wasn't too painful. There were inaccuracies though. I manually corrected those. My first call to customer support proved that there was no dedicated rep. Maybe because the company seems to have a high rollover rate in customer service. 360 integration has been the biggest let down. Paycor admits to being unable to read the reports sent by our 401(k) provider- therefore they should not be claiming 360 integration. Their website is less interactive & customizable than ADP, and leaves room for error due to unclear commands. For instance, I'd like to put PTO time into a # of days used format... Paycor only allows a dollar amount or hours.

Paycor Feature Ratings

Employee demographic data
5
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Pay calculation
Not Rated
Benefit plan administration
1
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
2
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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