Some good, some bad, a lot of limitations
Updated November 30, 2022

Some good, some bad, a lot of limitations

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

We use Paycor for our entire organization. We use the payroll, time, time off, HR and benefits modules.

Pros

  • Payroll works well
  • Easy to use
  • Intuitive

Cons

  • Many features are limited or have needless limitations
  • Not very flexible or customizable
  • Reporting functions are very limited and need a lot of improvement
  • A surprising amount of manual steps are needed
  • Having everything integrated in one system has been a help, saves time and duplication
  • Having to do so many manual tasks to accomplish things reduces much of the efficiency of having the system
  • The lack of good reporting uses a lot of time manually manipulating information in Excel because you cant build reports with the information needed
Our HR and/or payroll team has not had any measurable time savings. - We have saved time using Paycor for some functions and having everything integrated, however that savings has been offset by the limitations with the Paycor system.
In general it is easy to use however some functions are poorly implemented or require manual steps.
We previously used Sage HRMS in conjunction Paycor payroll, and homegrown time and benefits modules. These were better in some ways and worse in some ways. We had hoped having everything integrated would greatly increase our productivity, and it has to a point.
Paycor seems suitable for small companies with limited needs and limited customization. The payroll module works well but all the other modules have a lot of limitations.

Paycor Feature Ratings

Payroll Management
7.5
Pay calculation
8
Benefit plan administration
6
Direct deposit files
8
Salary revision and increment management
8

Using Paycor

6 - HR, Payroll
It is a web site so does not need support, just users.

Paycor Support

Difficult to get a hold of, then difficult to get a knowledgeable support person. Then very poor follow up.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Not kept informed
Escalation required
Difficult to get immediate help
Slow Initial Response
No, but I am not aware of any premium support.

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented 2 years ago
    Hello and thank you for this feedback, we are happy to see you noted our intuitive system and easy to manage payroll. We would love to hear more about your ideas for expanding our features and functionality. If you're open to it, please log into the platform and select "give feedback". Any product specific feedback you submit there goes directly to our product team and you can track in real time when your suggestions are implemented.

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