Run! Run very fast! The salesman will call you back to sell you the product, support when needed is non-existent!
March 17, 2021
Run! Run very fast! The salesman will call you back to sell you the product, support when needed is non-existent!
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- HR, Benefits Administration & ACA
- Recruiting & ATS
- Learning Management System
- Time & Attendance
- Payroll & Tax Software
- Reporting & Analytics
Overall Satisfaction with Paycor
Paycor is the HR, timekeeping hiring and payroll system, benefits management and tax services used by our company. This program started out being very useful to track employees, manage certifications and required clearances, allows mobile timekeeping, and manage benefits enrollment and tracking, and process all payroll and payroll taxes. In the beginning, 4 years ago, it met all of our needs. Now...it's almost out the door if things don't improve drastically with Paycor's company infrastructure and responsiveness.
- Well rounded package of options to support the entire company
- Reoccuring "glitches" that no one bothers to explain to determine if there is something that needs to be done differently on our end.
- Complete lack of response to emails and telephone calls
- No dedicated person to reach out to for support or questions
- Feels like the company is on it's last leg and no one is in charge of the ship there.
- Have not seen an improvement on efficiency, struggle to get things updated
- Problems not fixed in a timely manner and causes delays and other problems
- No support from the company
Our HR and/or payroll team is spending more time than we did previously due to Paycor. - Might see a time savings if there was a better support infrastructure at Paycor. Waste A LOT of time waiting for responses or never getting a response but needing to work around the problem.
- UKG Ready (formerly Kronos Workforce Ready)
Kronos allowed more insight into the back end of the program to allow for better response to questions of how to do something. There support structure was excellent. I had a team of people I could reach out to with questions or problems. Paycor doesn't seem to have a single employee on staff based on the lack of response to emails or telephone calls. I waited on hold for 45 minutes yesterday before finally hanging up on Paycor.
Paycor Feature Ratings
Paycor Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes, we have a support agreement but get no response
Yes - NO, took forever and still occurs
One support manager previously followed up, but is no longer responding when contacted or possibly no longer with the company
Relationship with Paycor, Inc
Unknown, system was implemented right before I started.
The vendor will need to do a major amount of reorganizing their end before it will be efficient to deal with the vendor. Right now, there is no way to reach anyone.