Unfortunately, would not recommend Paycor

My venture capital firm currently uses Paycor for all HR, payroll, tax, and relevant reporting. We use it company-wide for all 22 employees. We had hoped it would streamline what used to be a fairly manual process with an intuitive platform and external integrations. As a small shop, we don't need all the bells and whistles, but still want to provide a positive employee experience with HR/payroll. Unfortunately, Paycor has not met our needs. I haven't received a single response to a customer support inquiry since October. This is just unacceptable when dealing with money matters that impact all of our employees. Even the most basic questions have gone unanswered as we sit on hold for hours on end. As I write this, I have been on hold for over 40 minutes (this is a weekly occurrence and still haven't gotten through to anyone). This is a huge loss of productivity for a small business where payroll and benefits is only a fraction of my role. Most recently I filled out an interest form with Paycor as a test of responsiveness and received a response within a day. The gentleman told me that I needed to call customer service even as I informed him that I have not been able to reach anyone in 5 months through that line. That is an absolute slap in the face to know that the sales team is readily available, but that as a customer I am on my own.

We have been exceptionally disappointed with Paycor and are currently shopping to switch after only a year or so on the platform. Again, we are talking about HR and payroll - it needs to be done right otherwise we lose all credibility and trust with our employees. I never write reviews like this, but felt it necessary to share our experience because this has been an incredibly time-consuming pain point for our organization. I am sure some have had a positive experience, but I personally would never recommend.