Unfortunately, would not recommend Paycor
February 23, 2021

Unfortunately, would not recommend Paycor

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • HR, Benefits Administration & ACA
  • Payroll & Tax Software
  • Reporting & Analytics

Overall Satisfaction with Paycor

My venture capital firm currently uses Paycor for all HR, payroll, tax, and relevant reporting. We use it company-wide for all 22 employees. We had hoped it would streamline what used to be a fairly manual process with an intuitive platform and external integrations. As a small shop, we don't need all the bells and whistles, but still want to provide a positive employee experience with HR/payroll. Unfortunately, Paycor has not met our needs. I haven't received a single response to a customer support inquiry since October. This is just unacceptable when dealing with money matters that impact all of our employees. Even the most basic questions have gone unanswered as we sit on hold for hours on end. As I write this, I have been on hold for over 40 minutes (this is a weekly occurrence and still haven't gotten through to anyone). This is a huge loss of productivity for a small business where payroll and benefits is only a fraction of my role. Most recently I filled out an interest form with Paycor as a test of responsiveness and received a response within a day. The gentleman told me that I needed to call customer service even as I informed him that I have not been able to reach anyone in 5 months through that line. That is an absolute slap in the face to know that the sales team is readily available, but that as a customer I am on my own.

We have been exceptionally disappointed with Paycor and are currently shopping to switch after only a year or so on the platform. Again, we are talking about HR and payroll - it needs to be done right otherwise we lose all credibility and trust with our employees. I never write reviews like this, but felt it necessary to share our experience because this has been an incredibly time-consuming pain point for our organization. I am sure some have had a positive experience, but I personally would never recommend.
  • Employee self-service for managing bank accounts, withholdings, etc.
  • Helpful onboarding features.
  • Decent reporting capabilities, including customizable templates.
  • No dedicated account manager.
  • You will wait on hold for hours on the customer service line until you have to hang up and get back to your real job.
  • I have never received a single response to any of the 5+ support tickets I have opened through their email support line.
  • Will run reports using their existing templates and still get null values.
  • I have lost hours, patience, and brain cells trying to get support with the platform, and still no answers.
  • I have payroll issues spanning multiple pay periods that need to be solved on behalf of employees, and it is not a good look that we have to tell them we are still trying to fix.
Our HR and/or payroll team is spending more time than we did previously due to Paycor.
Paycor is a relatively solid platform, but the issue is that if you have any nuance or variance from the standard, there is no support to ensure you are setting things up correctly. As a customer who has been on the platform for just over a year, we should be getting the most support right now as we're experiencing corner cases for the first time and still learning the tools.
Unless you have someone who can focus specifically on payroll and benefits, and has the time to chase around Paycor, you will be exceptionally frustrated as there is zero client support.

Paycor Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
4
Off-cycle/On-Demand payment
1
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
2
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
7
Update personal information
8
View job history
Not Rated
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Report builder
3
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
New hire portal
7
Manager tracking tools
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated