Honest Review of Paycor
October 07, 2024

Honest Review of Paycor

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

Currently almost all Paycor platforms are used in our organization from employee's clocking in, ACA compliance to HR education. From A to Z. Paycor's system makes it easy to onboard new hires, which communicates new hire benefit options immediately. Employees can access their information thru the employee page to make updates to direct deposits, taxes, personal information or benefit needs which notifies HR / Payroll. The platform is user friendly.

Pros

  • Customer Service Reps are very friendly and helpful
  • Streamlines onboarding
  • Benefit enrollment / tracking

Cons

  • Customer Service Reps who are knowledgeable and available to answer questions opposed to needing to submit a case and wait, sometimes weeks, for a resolution
  • Would like to see Sucess Managers who react to issues with results, or by assisting when an issue arises, not redirect to knowledge base articles.
  • Easier access to Open Enrollment Advisors and OE documents simplified. The OE Advisors should check in with client's mid-year to see if any changes are suggested to be made to help prepare the client for annual OE and provide the BRD and other documents earlier.
  • Expedites new hire onboarding and increases new hire satisfaction by reducing manual processes.
  • Reduced the need for manual checks with the bundled pricing which allows for additional pay runs without the additional cost.
Our HR and/or payroll team has saved time, but I'm not sure how much. - While I'm sure the Paycor platform has saved our company time over other manual processes, or software that is not as efficient. A more intuitive system would prove to be more of a cost / time savings. Less clicking to get to what is needed. The knowledge base is great but doesn't encompass all areas of Paycor. Clients spend a lot of time searching the knowledge base trying to access information unsuccessfully which is why access to a knowledgeable CS Rep is beneficial. When the CS Rep is not available, or a case needs to be submitted the tasks require a lot more time to complete which is costly to the client.
Paycor's efficiencies in the system make it easy to navigate almost all areas of HR / Payroll. The system could be more intuitive to help increase productivity.
There are areas of each application that stack up to Paycor. Paycor's advantage is the automation between platforms creating more accurate payrolls. Especially the efficiency in onboarding, BA and timekeeping.

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycor go as expected?

I wasn't involved with the implementation phase

Would you buy Paycor again?

Yes

Paycor encompasses all areas HR / Payroll and Compliance, which makes it easy for the client to be successful.

Paycor Feature Ratings

Payroll Management
9.6
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented a year ago
    Thanks for the detailed review! We're thrilled to hear that Paycor's comprehensive platform is streamlining your HR and payroll processes and increasing employee satisfaction. We appreciate your feedback regarding customer support and the desire for more streamlined access to Open Enrollment resources. We'll share your insights with our leadership team.

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