Item: Paycor
Rating: 2
Author: Verified User

Overall Satisfaction with Paycor

Use Cases and Deployment Scope

Paycor is our organization's HRIS and Payroll System. The product addresses document storage for employees, tracks deductions and accruals, assists with reporting, and files quarterly taxes and benefits administration. I am the company administrator and HR/Payroll Manager team of one, so this helps with the administrative burden and attempts to reduce manual processes by automating them.

Pros and Cons

Pros

Paycor pushes job openings to job boards for applicant tracking and hiring purposes.
Paycor manages documents signed at onboarding.
Paycor assists with benefit accrual tracking.

Cons

Customer service leaves much to be desired. When I contact support advocates, responses and knowledge vary. I usually know more than they do.
Paycor lacks very much in reporting. I usually have to run multiple separate reports to consolidate all the data I need. This is cumbersome and adds the probability of human error that shouldn't be there.
Paycor has system stability issues.
Connections between Frankenstein systems are clunky and rugged for field employees to use. This limits the ways we can automate as it often causes more work and not less.
Mobile app needs full functionality for employees and managers.
Knowledge base (and even customer support) references products I don't have access to.

Return on Investment

Paycor has decreased efficiency.
Paycor takes time away form strategic HR tasks.
Paycor has negatively impacted our employee experience in a significant way.

Time Savings with Paycor

Our HR and/or payroll team is spending more time than we did previously due to Paycor. - I tracked a log of Paycor support issues from October 12, 2023, to July 30, 2024. On average, I spent over 40 minutes per case, and that is a low estimate. In multiple cases, Paycor did not solve the issue or waited so long to respond that it was outside of the window to solve. In one instance, an employee attempted to assist me, and things worsened.

Usability

Paycor is not intuitive, customer support is extremely poor, and it causes me more issues than it helps. However, I recently experienced a wonderful call regarding the Talent Development platform. She was knowledgeable and helpful in assisting me.

Alternatives Considered

BambooHR and APS Payroll

I did not select Paycor. I would not pick it in future roles.

Key Insights

Do you think Paycor delivers good value for the price?

Are you happy with Paycor's feature set?

Did Paycor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycor go as expected?

I wasn't involved with the implementation phase

Would you buy Paycor again?

Likelihood to Recommend

If the organization has someone intimately familiar with Paycor or can pay thousands of dollars for premium support, this might make Paycor easier to work with. For the rest of us, it is not intuitive, complicated to use, unreliable, and causes more work.

Paycor Feature Ratings

Comments

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Kaitlyn Blount
(Vendor Representative) commented a year ago
We appreciate you sharing your feedback. We understand your concerns regarding the usability, customer support, and system stability of Paycor. We'll share your comments with our team.

Lackluster HRIS.

Modules Used