Paylocity keeps stepping their game up
August 25, 2023

Paylocity keeps stepping their game up

Anita Santus | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity as our HRIS system. We use all of the modules except time & labor.

Pros

  • Constantly making system enhancements based on user feedback to make the system better
  • Keeping up with latest trends in the HR worked

Cons

  • Customer service model is difficult when you are seeking assistance on complex or unique on ongoing issues. You can set up meetings or interact with the same person regularly
  • Since January of 2022, we have onboarded 279 new associates, and we would have never been able to do this without the automation of Paylocity's onboarding.
  • There has been a reduction in payroll errors and late 401k contributions due to the automation of payroll features, including EDI connections.
We would have had to hire multiple HR generalist if we didn't have Paylocity to automate data collection, onboarding, and payroll. It has saved us so much time.
Our associates absolutely love the Impression programs. We have integrated the Impression program into our employee recognition program by awarding 9 winners every quarter with a monetary prize. Every Impression received is an entry into the drawing for those prizes. We also recognize each quarter, the top people who are awarding the impressions.
Paylocity is the first HRIS system implemented at our company.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

The only thing that makes me not give Paylocity a 10 is the customer service model.

Paylocity Feature Ratings

8.6
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
8
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
10
9.7
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
10
4.3
Approval workflow
7
Balance details
3
Annual carry-forward and encashment
3
8.4
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
3
Employee recognition
10
3.0
Tracking of all physical assets
3
9.0
Report builder
8
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
5
Performance improvement plans
5
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
6.0
Job Requisition Management
5
Company Website Posting
8
Publish to Social Media
3
Job Search Site Posting
9
Duplicate Candidate Prevention
1
Applicant Tracking
9
Notifications and Alerts
7

Paylocity Support

Emailing service@paylocity or calling in gives you okay support for general advice questions, but they are not equipped to help with bigger picture, customization, or ongoing support. You never actually get to speak with your account manager, and you never get the same person twice.
ProsCons
Problems get solved
Quick Initial Response
Slow Resolution
Not kept informed
Escalation required
Need to explain problems multiple times
Support doesn't seem to care
I didn't know there was a premium support option or what is included in that.
Yes - No, they usually just say they are attaching my ticket to the "known" issue and that it is being worked on, but then don't usually get an update on when the company or system wide issue is resolved.
After harshly demanding an escalation to an issue, (not very happy to get there), when the escalation manager finally handled my issue and got a security team Ace on a call with me, I was happy with the resolution and the support I got from the Ace. But it was like pulling teeth to finally get to that point.

Comments

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