A Pleasant Surprise
September 19, 2023

A Pleasant Surprise

Kelley King | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for payroll, timekeeping, benefits, recruiting and onboarding. I am immersed in the software daily and provide help to my staff in times of need when they are not understanding how to find something or how to correct a problem. I appreciate that employees have a lot of access to make changes as they need due to moving, number changes, updating withholding, etc.

Pros

  • Customer Service
  • Ample training opportunities
  • Simple and straight forward platform
  • User friendly

Cons

  • When making a change in HR and Payroll and having to make the same changes in Time and Labor-wish the changes carried over
  • Slow speed
  • Requesting time off in HR in Payroll is confusing
  • Reduced Errors
  • Improved Retention
  • Better Onboarding experience
It has allowed myself and my VP of HR to stay up to date, the onboarding and recruiting areas are very professional and have allowed us to quickly navigate the platform as needed and move on to other more pressing matters. Having the ability to upload documents in recruiting and Journals under Performance is a positive
The survey experience has had great positive feedback from Managers and associates in general. The community page is has been well received to keep everyone up to date. The App has also had positive feedback from staff
Customer Service at Paylocity is excellent in comparison to our old service. The user friendly platform is what ultimately sold us on this change, pricing was also considered.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

My experience with Paylocity has been a positive one. Customer Service is excellent with very little wait times. I really appreciate the knowledge base that is available so I can try to navigate the problems myself before having to reach out to customer service and also allows me to forward specific trainings to managers or employees.

Paylocity Feature Ratings

8.0
Employee demographic data
9
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.3
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
6.5
Approval workflow
8
Balance details
5
Annual carry-forward and encashment
Not Rated
9.4
View and generate pay and benefit information
9
Update personal information
10
View job history
8
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
7.5
Performance plans
9
Performance improvement plans
Not Rated
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
7.0
Corporate goal setting
Not Rated
Individual goal setting
7
Line-of sight-visibility
Not Rated
Performance tracking
7
9.5
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
8
Notifications and Alerts
10

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