Item: Paypro Workforce Management
Rating: 5
Author: Verified User

Overall Satisfaction with Paypro Workforce Management

Use Cases and Deployment Scope

Workforce is being used by all non-union staff as a self portal. Staff are able to use it to request time off, benefit open enrollment and change personal information. Human Resources uses Workforce for reports, timekeeping (Kronos) and payroll. Significantly reduced the time managing time and payroll.

Pros and Cons

Pros

Customer Service: by far the best customer service I've ever received. Very knowledgeable and responsive.
Payroll: reduced our payroll processing by a full day.
Timekeeping: the cohesiveness with Kronos and Workforce is very good.

Cons

Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be.
Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change.
Integration within the system. There are times when you change the information in the system then it randomly changes another section.

Return on Investment

Allowed less time for HR in regards to benefit open enrollment. Less manual entry for employees.
The payroll process was sped up and relieved Payroll of a 2-day ordeal.

Support Rating

Love Love Love the representatives that have our account. I deal directly with Time & Labor, and HRIS. Sophie Jones, Dawn Henderson, and Ann Sochi are by far the best I've ever worked with.

Alternatives Considered

Paychex Flex and ADP TotalSource

Used ADP TotalSource prior to Workforce. Customer service was not ideal and nickle and dimed everything. I used Paychex Flex at my previous location. Report writing was much easier and less cumbersome with Paychex.

Likelihood to Recommend

Workforce isn't as user-friendly as the previous HR systems I've worked with. I wasn't here for the entire implementation but it was passed down that it was not a great experience. Workforce is well suited for a company our size (122ees) and it does assist with a lot of functions.

Comments

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Ingrid Principe
(Vendor Representative) commented 6 years ago
Thank you for your review - we really appreciate your feedback. We love hearing positive feedback on our support team but please feel free to let us know: [email iprincipe@payprocorp.com,]if there are any ongoing reporting or integration issues our team can help further resolve. Re: implementation we totally understand that it can be demanding, which is why we aim to dedicate as much resource as possible to a thorough implementation so we can lay the groundwork to pre-solve future problems before they happen - but again please feel free to let us know if there’s anything we can do to continue to further resolve any pain points at all.

Amazing customer service.